Support
We respond within 24 hours, usually faster.
Contact us
For any question — billing, bug, feature request, or just to say hi:
Or message us on Instagram: @foodmindai.app
Frequently Asked Questions
How accurate is the AI's food recognition?
FoodMind AI uses Anthropic's Claude vision model to estimate calories and macros from food photos. For common dishes, accuracy is typically within ±10% of true values. For complex or unusual dishes, please review the AI's estimate and adjust if needed. We always show "AI estimate" — never claim perfect precision.
Is my data private?
Yes. We do not sell your data, ever. We do not use your food photos or chat messages to train AI models. Your session tokens are encrypted in your phone's Keychain. Read the full Privacy Policy for details.
How does the free trial work?
The Annual subscription includes a 3-day free trial. You won't be charged until the trial ends. Cancel anytime during the trial in iPhone Settings → Apple ID → Subscriptions and you won't be charged.
How do I cancel my subscription?
All FoodMind AI subscriptions are managed by Apple. To cancel:
- Open the iPhone Settings app
- Tap your name at the top → Subscriptions
- Find FoodMind AI → Cancel Subscription
You'll keep access until the end of your billing period.
How do I get a refund?
Apple handles all refunds. Request one at https://reportaproblem.apple.com. We have no direct refund authority but will support your request to Apple where appropriate.
How do I delete my account?
In the app: Settings → Privacy → Delete My Account. This permanently removes your data within 30 days. If you can't access the app, email support@foodmindai.app from your account email and we'll process it manually.
What is the Energy Score?
The Energy Score (0–100) is our proprietary daily rating that predicts how you'll feel based on what you ate. It factors in macronutrient balance, food quality layer (ALIVE/STABLE/HEAVY/EMPTY), meal timing, sleep, and hydration. Higher = more sustained energy.
What does ALIVE / STABLE / HEAVY / EMPTY mean?
Our food taxonomy:
- ALIVE — fresh, nutrient-dense food that gives sustained energy
- STABLE — balanced fuel without spikes or crashes
- HEAVY — dense and satisfying, but with a digestion cost
- EMPTY — calories without nutrition (often "healthy"-looking sweets, etc.)
No food is "bad" — these labels tell you what to expect from each meal.
Does FoodMind AI work without internet?
Most features require internet because the AI runs in the cloud. Some basic features (viewing past meals, manual log) work offline. Voice recognition runs on-device when possible.
What devices does it support?
iOS 16 or later, on iPhone. Android coming later in 2026.
I have a feature suggestion. How do I send it?
We love hearing from you. Email support@foodmindai.app with your idea. We read every message and respond personally.
Is FoodMind AI safe to use if I have a history of disordered eating?
We've built FoodMind AI with explicit safety features (the Tessa Rule §2.7) — the AI will never use restrictive language, shame, or push weight-loss extremes. However, if you have an active or recent eating disorder, we strongly recommend consulting your therapist or dietitian before using any food-tracking app. If you experience distress, please reach out:
- US: NEDA — 1-800-931-2237
- UK: Beat — 0808 801 0677
- International: iaedp.com
Still need help?
Email us — we're a small team and we read everything personally.